Outsourced technical support
Our support team are on hand to keep everything running smoothly for you. With guaranteed response times in business hours, you’ll know your systems are in safe hands.
We're able to adopt unstable systems into our support team and can gradually secure and upgrade them, so there’s no down time for the business and you are working towards a more stable future.
We can help you to add new features or rebuild parts of your software system whilst keeping it running for your users.
Whether you're looking to migrate your system's hosting, or migrate to a newer technology, our team can help out, whilst ensuring minimal interruption to your users during the process.
With vast experience in cloud-based software solutions, we can upgrade your system into the cloud, giving you improved reliability, lower infrastructure costs, and a faster route for deploying the changes your customers need.
You’ll have guaranteed access to a team of highly skilled developers throughout business hours, ensuring your key applications never suffer unnecessary downtime. No call centres, no layers of process, you get direct access to your technical experts who can immediately respond to your issue.
Our Agile approach ensures we are always focused on your top priorities, and constantly able to adapt to your changing business needs. With a proactive team working on your software, we’ll help you make the most out of the time we have.
Our support team is populated by the same top class software developers that you’ll find everywhere in Ghyston. The team will work on evolving your software to where it needs to be, giving you peace of mind that whatever direction your business is taking, your system is in safe hands.
Here are some of the people you might meet.
Danielle Mew, Technical Consultant
Dani looks after all our technical pre-sales work, so will often be one of the first technical people you meet when working with Ghyston. She has been at Ghyston for 8 years and over that time has worked as a developer, technical project manager and consultant, giving her wide-ranging experience of what it takes to make a successful project.
“Our software can be transformative for both our customers businesses and its users' day-to-day lives, so it's incredibly exciting to be part of that journey. Hearing our clients' ideas and ambitions and turning them into a delivery plan for our talented team is the highlight of my job.”See a project Danielle has worked on >
The digitisation of the process has reduced the average time to receive tenancy returns from 9 days to 4 days per bed, meaning that the number of customers lost to competitors has reduced significantly.
The future-proof system resulted in increased efficiency, higher revenue and happier employees.Find out more