Outsourced technical support
Our support team are on hand to keep everything running smoothly for you. With guaranteed response times in business hours, you’ll know your systems are in safe hands.
We're able to adopt unstable systems into our support team and can gradually secure and upgrade them, so there’s no down time for the business and you are working towards a more stable future.
We can help you to add new features or rebuild parts of your software system whilst keeping it running for your users.
Whether you're looking to migrate your system's hosting, or migrate to a newer technology, our team can help out, whilst ensuring minimal interruption to your users during the process.
With vast experience in cloud-based software solutions, we can upgrade your system into the cloud, giving you improved reliability, lower infrastructure costs, and a faster route for deploying the changes your customers need.
You’ll have guaranteed access to a team of highly skilled developers throughout business hours, ensuring your key applications never suffer unnecessary downtime. No call centres, no layers of process, you get direct access to your technical experts who can immediately respond to your issue.
Our Agile approach ensures we are always focused on your top priorities, and constantly able to adapt to your changing business needs. With a proactive team working on your software, we’ll help you make the most out of the time we have.
Our support team is populated by the same top class software developers that you’ll find everywhere in Ghyston. The team will work on evolving your software to where it needs to be, giving you peace of mind that whatever direction your business is taking, your system is in safe hands.
Here are some of the people you might meet.
Martin Thorn, Head of Support
Martin has a wealth of experience having performed almost any role imaginable in a software project, from Project Manager, Business Analyst and Team Lead through to System Architect and Technical Lead, and occasionally some development too. He now heads up our Support team helping to ensure that our customers’ critical systems keep on evolving to move with the business and technology needs.
“I’m a problem solver, there’s nothing I enjoy more than finding a creative way of solving a problem that one of our customers has encountered. Whether that problem is technical, process, strategic, or something else entirely, there’s nothing better than seeing your efforts make a real, immediate, positive business impact.”See a project Martin has worked on >
The digitisation of the process has reduced the average time to receive tenancy returns from 9 days to 4 days per bed, meaning that the number of customers lost to competitors has reduced significantly.
The future-proof system resulted in increased efficiency, higher revenue and happier employees.Find out more