Expert software support services in Bristol
Our Software Support Process
Whether you have a legacy system that’s giving you headaches, a new piece of software that needs maintaining, or you simply want to outsource your ongoing support – we can help. Our dedicated support engineers will work as an extension of your team to ensure that your software is always running, giving you and your team the freedom to focus on your bigger business goals.
Talk to usHow we can support your systems
The types of areas we can help with
Outsourced technical support
Our support team are on hand to keep everything running smoothly for you. With guaranteed response times in business hours, you’ll know your systems are in safe hands.
Legacy systems
We're able to adopt unstable systems into our support team and can gradually secure and upgrade them, so there’s no down time for the business and you are working towards a more stable future.
Maintenance
We can help you to add new features or rebuild parts of your software system whilst keeping it running for your users.
Migration
Whether you're looking to migrate your system's hosting, or migrate to a newer technology, our team can help out, whilst ensuring minimal interruption to your users during the process.
Cloud hosting
With vast experience in cloud-based software solutions, we can upgrade your system into the cloud, giving you improved reliability, lower infrastructure costs, and a faster route for deploying the changes your customers need.
How our Software Support works
Reliable software support
Access
You’ll have guaranteed access to a team of highly skilled developers throughout business hours, ensuring your key applications never suffer unnecessary downtime. No call centres, no layers of process, you get direct access to your technical experts who can immediately respond to your issue.
Responsive support
Adapt
Our Agile approach ensures we are always focused on your top priorities, and constantly able to adapt to your changing business needs. With a proactive team working on your software, we’ll help you make the most out of the time we have.
Improving your software
Evolve
Our support team is populated by the same top class software developers that you’ll find everywhere in Ghyston. The team will work on evolving your software to where it needs to be, giving you peace of mind that whatever direction your business is taking, your system is in safe hands.
Trusted by
“Ghyston is set apart from other companies by its truly collaborative approach, transparent communication and above all by the quality of its staff.”
Stuart Brocklehurst, CEO of Applegate
Meet our giant minds
Here are some of the people you might meet.
Nickie Le Roy Chen, Head of Account Management
Nickie is an Account Manager with over 10 years’ experience working across multiple sectors. Taking a consultative approach to all interactions, she enjoys being the voice of the customer with her key focus being to ensure that client’s key business objectives are always at the forefront of all project decisions.
“Successful projects are founded on collaboration through excellent communication, and so I love being that conduit between the Client and the Ghyston team ensuring we are all working as one team towards a shared objective – creating a beautiful and functional piece of software! Supporting in this role ensures that we are able to cultivate long standing trusted partnerships with our clients and is why 85% of our work comes from repeat business.”See a project Nickie has worked on >
Alex Potter, Technical Lead
Alex is one of our technical leads, with years of experience delivering successful software projects across a broad range of industries. His development expertise is equally diverse, and he enjoys crafting highly interactive front-end applications just as much as he loves to put together complex back-end systems, or design cutting edge cloud solutions.
“I love breaking apart real-world problems and mapping them to technical solutions. It’s very rewarding to see how the software we develop enables our clients to overcome difficult challenges and drive their businesses forward, whilst also making life easier for end users.”See a project Alex has worked on >
Joey Taylor, Operations Director
Joey has a broad range of technical and project management experience, having started out as a developer before transitioning into project management and governance. He has managed some of our largest projects and enjoys working closely with our clients to deliver real business value.
“I’m a people and processes person at heart, so I enjoy getting to grips with a project and making it successful for everyone. One minute I might be suggesting a cost-saving solution, and the next I might be streamlining processes to allow developers to work more efficiently.”See a project Joey has worked on >
Jake McKenna, Technical Consultant & Software Developer
Jake started at Ghyston in 2014 as a developer and has had a variety of roles including support engineer, technical sales consultant, and now project manager. He loves working closely with customers to understand their businesses and figure out how we can use technology to help them achieve their goals.
“It’s always great when we’re able to talk to a customer, understand their problem, and then make a quick change to our code that saves them hours of work each day. Being able to use technology to solve real problems for people is what I love about my job.”See a project Jake has worked on >
Martin Thorn, Head of Internal Services
Martin has a wealth of experience having performed almost any role imaginable in a software project, from Project Manager, Business Analyst and Team Lead through to System Architect and Technical Lead, and occasionally some development too. He now heads up our Support team helping to ensure that our customers’ critical systems keep on evolving to move with the business and technology needs.
“I’m a problem solver, there’s nothing I enjoy more than finding a creative way of solving a problem that one of our customers has encountered. Whether that problem is technical, process, strategic, or something else entirely, there’s nothing better than seeing your efforts make a real, immediate, positive business impact.”See a project Martin has worked on >
Unite Students case study
The digitisation of the process has reduced the average time to receive tenancy returns from 9 days to 4 days per bed, meaning that the number of customers lost to competitors has reduced significantly.
Our software solution provided Unite Students with a booking management system for 8000+ beds.
The future-proof system resulted in increased efficiency, higher revenue and happier employees.
Find out moreWant to discuss a project?
If you like what you see and would like to find out how our friendly giants can transform your business through brilliant software, please get in touch.
Talk to us