Expert software support services in Bristol
Our Software Support Process
Whether you have a legacy system that's giving you headaches, a new piece of software that needs maintaining, or you simply want to outsource your ongoing support – we can help. Our dedicated support engineers will work as an extension of your team to ensure that your software is always running, giving you and your team the freedom to focus on your bigger business goals.
Talk to usHow we can support your systems
The types of areas we can help with
Outsourced technical support
Our support team are on hand to keep everything running smoothly for you. With guaranteed response times in business hours, you'll know your systems are in safe hands.
Legacy systems
We're able to adopt unstable systems into our support team and can gradually secure and upgrade them, so there's no down time for the business and you are working towards a more stable future.
Maintenance
We can help you to add new features or rebuild parts of your software system whilst keeping it running for your users.
Migration
Whether you're looking to migrate your system's hosting, or migrate to a newer technology, our team can help out, whilst ensuring minimal interruption to your users during the process.
Cloud hosting
With vast experience in cloud-based software solutions, we can upgrade your system into the cloud, giving you improved reliability, lower infrastructure costs, and a faster route for deploying the changes your customers need.
How our Software Support works
Reliable software support
Access
You'll have guaranteed access to a team of highly skilled developers throughout business hours, ensuring your key applications never suffer unnecessary downtime. No call centres, no layers of process, you get direct access to your technical experts who can immediately respond to your issue.
Responsive support
Adapt
Our Agile approach ensures we are always focused on your top priorities, and constantly able to adapt to your changing business needs. With a proactive team working on your software, we'll help you make the most out of the time we have.
Improving your software
Evolve
Our support team is populated by the same top class software developers that you'll find everywhere in Ghyston. The team will work on evolving your software to where it needs to be, giving you peace of mind that whatever direction your business is taking, your system is in safe hands.
Trusted by
“Ghyston is set apart from other companies by its truly collaborative approach, transparent communication and above all by the quality of its staff.”
Stuart Brocklehurst, CEO of Applegate
Meet our giant minds
Here are some of the people you might meet.
Nickie Le Roy Chen, Head of Account Management
Nickie is an Account Manager with over 10 years’ experience working across multiple sectors. Taking a consultative approach to all interactions, she enjoys being the voice of the customer with her key focus being to ensure that client’s key business objectives are always at the forefront of all project decisions.
“Successful projects are founded on collaboration through excellent communication, and so I love being that conduit between the Client and the Ghyston team ensuring we are all working as one team towards a shared objective – creating a beautiful and functional piece of software! Supporting in this role ensures that we are able to cultivate long standing trusted partnerships with our clients and is why 85% of our work comes from repeat business.”See a project Nickie has worked on >
Izzie Scott Douglas, Software Developer
Izzie joined Ghyston as a graduate in 2022 and quickly established herself as a versatile and collaborative developer. Since joining, she’s worked across a variety of projects and technologies, adapting quickly to new challenges and delivering high-quality code that solves real problems.
“As a developer at Ghyston I love the fact that I'm constantly learning and growing, especially when I can use that knowledge to help solve real problems for our clients. Working alongside such a talented team pushes me to keep challenging myself and developing new skills every day. With the addition of exciting new tools like agentic AI, we're building software faster and better than ever - and that makes me incredibly excited about what we can achieve together.”
Fraser Powell, Head of QA
Fraser is an experienced QA leader with a strong track record in delivering high-quality software and championing continuous improvement. He has led both internal and external test teams, bringing clarity, rigour and energy to every project he supports.
“There's nothing more satisfying than delivering software that our clients can trust – not just because it works beautifully, but because it's secure, compliant, and built to last. My role blends QA, IT, and information security, which means I get to protect what matters without wrapping everything in red tape. I believe in pragmatic, common-sense solutions: the kind that stop breaches before they happen, keep teams moving quickly, and give clients confidence that their software won't let them down.”
Duncan Whale, Head of Support
Duncan leads Ghyston’s support function, ensuring our clients’ software continues to perform reliably, securely and effectively long after go-live. With a calm, methodical approach and a deep understanding of both systems and people, Duncan brings clarity and confidence to every support engagemen
“Ghyston projects are built to last, and supporting them over the long term is a real pleasure. My team focuses on maintaining, enhancing, and evolving software systems, ensuring they grow alongside your business. With software always moving, it’s incredibly rewarding to consistently deliver improvements and new features that excite our customers and make a tangible impact.”
Ben Wallace-Stock, Technical Lead
Ben joined Ghyston as an intern in 2019 and has since progressed to the role of Technical Lead. His exceptional technical ability was clear from the very beginning, and over the past five years he’s continued to excel - leading teams across multiple projects, delivering high-quality solutions, and bringing a calm, positive attitude to every challenge.
“As Technical Lead, I'm involved from day one - understanding our clients' challenges and designing solutions that truly address their needs. But great software is a team effort, and I'm passionate about mentoring and enabling our world-class developers to do their best work. Technology and business needs are constantly evolving, so we must evolve too. By staying curious and adaptable - learning alongside both our clients and our team - we consistently deliver solutions that are ready for whatever comes next.”
Unite Students case study
The digitisation of the process has reduced the average time to receive tenancy returns from 9 days to 4 days per bed, meaning that the number of customers lost to competitors has reduced significantly.
Our software solution provided Unite Students with a booking management system for 8000+ beds.
The future-proof system resulted in increased efficiency, higher revenue and happier employees.
Find out moreOur A-B-C Delivery Model
Our A-B-C Delivery Model
Want to discuss a project?
If you like what you see and would like to find out how our friendly giants can transform your business through brilliant software, please get in touch.
Talk to us