Expert software support services in Bristol

Our Software Support Process

Whether you have a legacy system that’s giving you headaches, a new piece of software that needs maintaining, or you simply want to outsource your ongoing support – we can help. Our dedicated support engineers will work as an extension of your team to ensure that your software is always running, giving you and your team the freedom to focus on your bigger business goals.

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How we can support your systems

The types of areas we can help with

Outsourced technical support

Our support team are on hand to keep everything running smoothly for you. With guaranteed response times in business hours, you’ll know your systems are in safe hands.

Legacy systems

We're able to adopt unstable systems into our support team and can gradually secure and upgrade them, so there’s no down time for the business and you are working towards a more stable future.

Maintenance

We can help you to add new features or rebuild parts of your software system whilst keeping it running for your users.

Migration

Whether you're looking to migrate your system's hosting, or migrate to a newer technology, our team can help out, whilst ensuring minimal interruption to your users during the process.

Cloud hosting

With vast experience in cloud-based software solutions, we can upgrade your system into the cloud, giving you improved reliability, lower infrastructure costs, and a faster route for deploying the changes your customers need.

How our Software Support works

Reliable software support

Access

You’ll have guaranteed access to a team of highly skilled developers throughout business hours, ensuring your key applications never suffer unnecessary downtime. No call centres, no layers of process, you get direct access to your technical experts who can immediately respond to your issue.

Responsive support

Adapt

Our Agile approach ensures we are always focused on your top priorities, and constantly able to adapt to your changing business needs. With a proactive team working on your software, we’ll help you make the most out of the time we have.

Improving your software

Evolve

Our support team is populated by the same top class software developers that you’ll find everywhere in Ghyston. The team will work on evolving your software to where it needs to be, giving you peace of mind that whatever direction your business is taking, your system is in safe hands.

Trusted by

Institute of Physics
Westcoast
Bailey
BMW
IVC Evidensia
Move GB
Nu-Heat
RAC

Our Services

Software Consultancy
Software Development
Software Support
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Ghyston is set apart from other companies by its truly collaborative approach, transparent communication and above all by the quality of its staff.

Stuart Brocklehurst, CEO of Applegate

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Meet our giant minds

Here are some of the people you might meet.

Martin Thorn

Meet our giant minds

Here are some of the people you might meet.

Martin Thorn, Head of Support

Martin has a wealth of experience having performed almost any role imaginable in a software project, from Project Manager, Business Analyst and Team Lead through to System Architect and Technical Lead, and occasionally some development too. He now heads up our Support team helping to ensure that our customers’ critical systems keep on evolving to move with the business and technology needs.

I’m a problem solver, there’s nothing I enjoy more than finding a creative way of solving a problem that one of our customers has encountered. Whether that problem is technical, process, strategic, or something else entirely, there’s nothing better than seeing your efforts make a real, immediate, positive business impact.
See a project Martin has worked on >
+40,000
days saved

The digitisation of the process has reduced the average time to receive tenancy returns from 9 days to 4 days per bed, meaning that the number of customers lost to competitors has reduced significantly.

Our software solution provided Unite Students with a booking management system for 8000+ beds.

The future-proof system resulted in increased efficiency, higher revenue and happier employees.

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Want to discuss a project?

If you like what you see and would like to find out how our friendly giants can transform your business through brilliant software, please get in touch.

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